Holiday disaster leaves family’s Disney dream in tatters


A family’s once-in-a-lifetime trip to Disneyland Paris nearly ended in disaster after multiple obstacles left their Disney dream in tatters.

Credit: Disney

Disneyland Paris, like Walt Disney World Resort in the United States, is currently celebrating a momentous occasion. Disney Parks opened the former Euro Disneyland park in 1992 and this year marks its 30th anniversary. From the new Disney Illuminations Disney D-light drone pre-show on Sleeping Beauty’s Castle to Dream… and shine brighter! cavalcade, Disneyland Park is in the middle of the festivities.

disneyland paris characters
Credit: Disney

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While the 30th anniversary of Disneyland Paris attracts visitors from all over the world, a family almost did not participate.

Zuleika Pilling from Brighton, England, UK, had her Disneyland Paris holiday derailed after her daughter’s passport didn’t arrive in time, potentially leaving the family close to £3,000 (about £3,600 $) out of his pocket.

Disneyland Paris 30th drone show
Credit: Disney

Pilling told the Mail online:

“Unfortunately, it looks like that won’t happen because of our country’s passport system. Mickey Mouse could certainly provide better service than its employees working from home.

The mother-of-two described how she had to make additional payments of over £300 (around $355) to resolve the passport dilemma, a cost incurred on top of the £2,300 (around $2,700) already spent on the four-night vacation at Disneyland Paris. Pilling, who was also traveling with her partner, recounted the constant stress and obstacles she encountered, including “dozens of calls” and “radio silence”, trying to make her family’s dreams come true.

“It was a disaster from start to finish. They keep telling me they can’t do this and they can’t do that because they’re working from home. It’s ridiculous.”

disneyland paris parade
Credit: Disney

The trip was to be a surprise for the family after Pilling’s children passed their recent exams:

“It was a surprise. My kids are teenage adrenaline junkies. They love rides but my daughter couldn’t do them because she had brain surgery three years ago. She finally got the green light since Christmas. It was meant to be a real double whammy celebratory trip. They went to Disneyland about 10 years ago and loved it so much they always wanted to go back.

disneyland paris peter pan float and sleeping beauty castle
Credit: Disney

She went on to detail how the nature of her relationship with the Passport Office took its toll:

“They just say I have to wait for the upgrade team to call me. It seems quite chaotic. They seem everywhere and on top of that I get charged for calling them.

” I can not believe it. Why can’t someone find out what’s going on and talk to me? Why don’t they have the right systems? If you work from home, you should have the right databases at home. It’s been two and a half years since Covid, surely they should be a bit more operational now. It is very frustrating. I have no idea what we’re going to do. I am a little lost. We’re supposed to go on vacation on Monday and I got nothing, nothing, nothing. I hear this is a very common theme. It’s quite shocking that they get away with it. »

Disneyland Paris castle
Credit: Disney

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Her Majesty’s Passport Office suffered from an intense backlog of passport applications with more than five million Britons facing delays and three million applications being processed between March and May.

After the difficult few months that Ms Pilling and her family have been through, the Daily Mail intervened on the family’s behalf with the Passport Office saying that her daughter’s passport would be available in London on July 16, two days before their trip Reserve. to Disneyland Paris via the popular Eurostar train service.

All the Avengers Campus characters at Disneyland Paris
Credit: Disney

Disneyland Paris is an extremely popular destination for European visitors. Located in the heart of France, the Disney Resort has two theme parks – Disneyland Park and Walt Disney Studios Park – and Disney Village, with a variety of hotels including Disney’s Hotel New York – The Art of Marvel, Disney’s Newport Bay Club Hotel , and the soon-to-reopen Disneyland Hotel.

The Disney Resort will then see the opening of the Avengers Campus – just second after Disney California Adventure at the Disneyland Resort – with the Marvel-themed land home to Spider-Man WEB Adventure and the new Rock ‘n’ Roller Coaster, Avengers Assembly: Flight Force.

Have you ever had a failed experience at a Disney park? Let us know in the comments below!


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